新加坡METT慕庭福邸花园酒店-住客评论

Guest（家庭旅游） 2025-12-01
很差，不推荐，管理团队感觉完全豪无豪华酒店管理经验，总体而言酒店更像是四星左右水平。 1、衞生条件很差，地面脏，喝水的杯子极脏，应该是上一位客人用过後没换 2、驱虫不到位，有像蜱虫一样的虫子（如是蜱虫则有传染病风险），以及，酒店提供的漱口杯里有活壁虎！！！ 3、设施破败，淋浴花洒漏水，淋浴们关不紧，空调声音巨大无比。房间有绿灯一直闪烁，睡觉时无法关闭，见视频 4、酒店门僮长年缺席
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience at METT Singapore did not meet your expectations, and we appreciate you bringing these concerns to our attention.Cleanliness and hygiene are fundamental to our core standards and what you have described is not acceptable. We are addressing this matter urgently with our housekeeping team and have reinforced inspection procedures to ensure that rooms are thoroughly checked before every arrival.We are equally concerned by your comments regarding pests. Please be assured that we work with licensed professional pest-control partners and have immediately conducted a comprehensive inspection following your feedback. Any lapse in this area is taken extremely seriously, and corrective measures have been implemented.Regarding the room facilities, we regret the inconveniences caused by the shower, air-conditioning noise and lighting. Our engineering team has reviewed these issues to ensure they are fully rectified. Preventive maintenance remains a priority, and your comments have highlighted areas where we must improve.Consistent front-of-house presence is an essential part of our guest service, and this has been also been addressed with our operations team.Should you be open to it, we would appreciate the opportunity to discuss your experience further and work toward restoring your confidence in METT Singapore.Kind regards,The METT Singapore Team
Guest（家庭旅游） 2025-12-01
?? 位置：独一无二，城市中心的秘密花园酒店就坐落在福康宁公园里面！醒来就是满眼绿意，出门就是历史遗迹和网红打卡步道。但奇妙的是，走到繁华的乌节路或热闹的克拉码头，也仅仅需要几分钟。真正实现了“出门繁华，入门静谧”。 ??? 房间：殖民风与现代感的完美碰撞我住的房型将老南洋的优雅和现代简约融合得超好。房间质感超棒，石材和木材的运用显得特别高级。但最最惊艳的是浴室！对着公园绿意的梳化空间简直是治癒神器，怎麽拍都出片。 ?? 酒店本身：就是一道风景酒店主体是一栋纯白色的历史建筑，在绿树掩映下格外好看。整体氛围安静私密，像个小众的艺术度假村。 ??? 餐饮：意料之外的意式惊喜酒店里的 L‘AMO餐厅主打意大利菜，环境和菜品都很在线。酒店的早餐是精致的单点式，比普通的自助早餐更有仪式感。 ?? 我的真实入住贴士： 1. 位置：酒店在公园深处，跟着导航走，第一次到达时那种“柳暗花明”的感觉很妙。 2. 体验：下午1点退房的政策非常人性化，可以慢悠悠吃个早餐再整理。 3. 服务：员工态度很好，有会中文的服务人员，特别感谢Rebecca贴心的服务，沟通完全没问题。 4. 适合谁：特别适合情侣、追求独特体验、喜欢拍照和安静氛围的旅行者。总之，如果你想避开千篇一律的滨海湾酒店，找一家真正有特色、能融入本地氛围的 design hotel，Mett绝对会让你印象深刻。
酒店回复：
尊敬的宾客，感谢您用心分享如此精彩且细致的入住体验。我们非常高兴您喜爱酒店独特的地理位置、建筑风格与整体氛围，也感谢您对客房设计、餐饮体验以及团队服务的高度认可。您对福康宁公园环境与酒店静谧感的描述，正是我们希望为宾客呈现的体验。同时，感谢您特别提及 Rebecca 的贴心服务，您的肯定将与她及团队分享，作为莫大的鼓励。您所总结的入住贴士与建议也十分宝贵，有助於更多宾客更好地体验酒店。衷心感谢您的推荐，期待未来再次欢迎您回到这片城市中的静谧绿洲。谨致问候，METT Singapore 团队
Guest（Couple） 2025-12-01
Wanted to have a break away from the city with my wife and came across this new (kind of) hotel in Fort Canning. For those curious, it was the former Hotel Fort Canning. Well furnished to give you the luxury experience. Staff are all well-trained and seems like veterans of the hospitality industry here in Singapore. Check-In experience was average. Supposedly asked us for our choice of drinks for “Welcome Drink”, but it never got served. We chose the Park View Junior Suite as choice of room. Well sized with a separate living space, very nicely curated list of drinks within mini-bar (of course they cost $). Wanted to clarify the night before, where the breakfast would be and was led to the in-house restaurant. But turns out not to be. Breakfast quality was decent. Cosy space and ambience, ideal for a quiet breakfast. Main reason for the 3-star review was due to sleep. There are no black-out curtains in the room. Two neck pillows & 2 bolster pillows were provided. My wife & I found them 1 too thin, 1 too thick. Put it this way, sleep with the thin = might as well not use one. Sleep with the thick = might as well sit and sleep. Nevertheless, decent experience overall, but may not return.
酒店回复：
Dear Mr. Leo Zi Ming, Thank you for taking the time to share such a detailed review of your stay. We’re glad to hear that you enjoyed the charm of our Fort Canning location, the warm hospitality from our team, and the comfort and layout of the Park View Junior Suite.We appreciate your candid feedback on the welcome drink, breakfast directions, and sleep experience. These insights are extremely helpful and will be shared with our teams as we continue refining our guest experience—especially around pillow options and light control, which are important for a restful stay.We’re sorry to hear that the stay fell short in these areas, and we would really value the chance to understand more and assist further. If you’re open to it, please reach out to us at—our team would appreciate the opportunity to reconnect and see how we can make things right. Thank you once again for sharing your thoughts.Warm regards,The METT Singapore Team
Guest（与好友旅游） 2025-12-01
庭院房真的很小感觉没有35平米箱子都没地方开。酒店服务一言难尽……办入住两个工作人员给我们四间房办了一个小时期间没有别的客人。
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear you stayed with us, and we appreciate your feedback.Our Patio Rooms range are 35 sqm, but we understand that layout and perception of space can differ from guest to guest, and we’re sorry to hear the room did not feel as comfortable for your needs. Your comments regarding the check-in experience are also noted—this is certainly not the level of efficiency we strive for, and we will be reviewing this with our team to ensure smoother arrivals for our guests.We value your feedback as it helps us improve, and we hope we may have the opportunity to provide you with a better experience in the future.Warm regards,The METT Singapore Team
Guest（Solo traveler） 2025-11-01
Провела в отеле 4 ночи. + - Хорошее местоположение - Вокруг парк - Старая колониальная архитектура - Красивые обновленные номера после ремонта - Приятная зона завтраков и хорошие завтраки. Не учитывая, что я сильно отравилась после первого похода на завтрак. - - сильно отравилась во время завтрака в отеле, хотя ела все, что ем обычно и в гораздо больших объемах. Подозреваю, что была проблема либо с капучино на миндальном молоке либо с инжиром. - в отеле не принимают карты Union pay. Это выяснилось только на 3 день, когда я собиралась продлить пребывание оплатив его в отеле напрямую. При этом в 1 день заезда, когда у меня попросили карту для залогового счета и я дала карту union pay, мне сказали, что она подходит. Хотя я специально уточнила у молодого человека и сказала, что есть другая карта Мастеркард. Из-за отравления, тк меня начало сильно рвать вне отеля, я забыла снять наличные. Когда вечером вернулась в отель, то подошла на стойку регистрации и сказала, что могу оплатить этот день через сайт бронирований, тк я плохо себя чувствую и нет сил сейчас снова ехать до банкомата. Девушка на ресепшене стала смеяться в лицо, якобы я выдумываю, что сильно отравилась и требовать оплату немедленно либо наличными либо другой картой. А меня очень сильно рвало в торговом центре рядом с отелем, я почти теряла сознание и ко мне приходили сотрудники безопасности торгового центра. После нелицеприятного диалога я отказалась наотрез куда-то ехать в таком состоянии, девушка в итоге успокоилась и согласилась. Я пошла в номер и все же оплатила онлайн, чтобы ко мне не было никаких претензий. Оплатить другой картой Мастеркард в тот день не могла, тк там закончился лимит на день и не могла его быстро поменять. В Сингапуре везде принимают Union pay. - идет активный ремонт: сильно пахнет лакокрасочными материалами, шумные работы снаружи и внутри здания. Перед последней ночью пребывания ремонт уже шел на 3 этаже недалеко от моей комнаты, в итоге с утра я проснулась с сильной головной болью видимо надышалось краской. Тк систему вентиляции я отключила, но несмотря на это меня все равно продуло, тк кондиционер сам периодически включался. По поводу чего надо мной тоже смеялись и не верили. - плохая звукоизоляция номеров - окна не открываются, в номера попадает запах краски - течет вода между лейкой душа и шлангом. Через несколько дней после отъезда выяснилось, что я очень сильно простудилась. Видимо наложилось, что отравилась, надышалась лакокрасочными материалами и была неотключаемая полностью система кондиционирования в отеле.
酒店回复：
Dear Ms Oksana, Thank you for taking the time to provide detailed feedback about your recent stay at METT Singapore and we also want to thank you for extending your stay with us despite the inconveniences experienced.Please know that our team has taken your feedback seriously and has worked to rectify the matters raised, including ongoing improvements to our rooms, facilities, and service processes. Your experience helps us ensure the comfort and safety of all our guests moving forward.We truly value your stay with us and hope to have the opportunity to welcome you back to METT Singapore in the future under smoother circumstances.Warm regards,The METT Singapore Team
Guest（Business traveler） 2025-11-01
环境很好，乾净衞生
酒店回复：
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our environment and found the hotel clean and well-maintained. We hope to welcome you back to METT Singapore again soon.Warm regards,The METT Singapore Team
Guest（情侣） 2025-11-01
早餐非常棒，前台服务也很专业。基础设施受限，刚改造的酒店，淋浴水管已经坏了，usb-c接口也没有用，大件行李没有地方放，阳台被改造成衞生间，硬件不太行。
酒店回复：
Dear Guest User, thank you for sharing your feedback and for giving us a 9/10 rating. We’re glad to hear that you enjoyed our excellent breakfast and experienced professional service from the Front Desk team.We also appreciate your comments regarding the room’s infrastructure. As a newly renovated property, we are continuing to fine-tune certain elements, and your observations on the shower fittings, USB-C ports, luggage space, and layout are very helpful for our ongoing improvements.Thank you once again for staying with us, and we hope to welcome you back to METT Singapore in the future.Warm regards,The METT Singapore Team
Guest（情侣） 2025-11-01
这个酒店最满意的地方就属他们的服务了，特别是有一个会説华语的女经理叫Rebecca 服务非常好，带我们去认地铁路线，还赠送了早餐体验。房间是新房间，体验感还可以。
酒店回复：
Dear Ruyi,Thank you for sharing your kind feedback. We’re delighted to hear that Rebecca and our team made your stay more enjoyable with thoughtful guidance and attentive service.It’s wonderful to know that you appreciated the comfort of your room and the overall experience at METT Singapore. We hope to welcome you back soon for another memorable stay.Warm regards,The METT Singapore Team
Guest（情侣） 2025-11-01
这个酒店的位置超级方便，而且周边环境很独特，在一个公园里麪，闹中取静。房间很新，装修很有格调，每一个服务人员人都超级nice，房间的床品简直不要太舒服，下次还会选择的！
酒店回复：
Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the peaceful park surroundings, the comfort of your room, and the attentive service from our team.It’s always our goal to provide a relaxing and memorable stay, and we’re delighted to know you would choose METT Singapore again. We look forward to welcoming you back soon!Warm regards,The METT Singapore Team
Guest（家庭旅游） 2025-11-01
环境安静酒店独特的怀旧风格很不错服务很到位配的日用品也很nice 唯一不足就是有股淡淡的装修的味道其他都很好
酒店回复：
Dear Guest User, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the peaceful surroundings, our unique vintage-inspired design, and the excellent service from our team. It’s also great to know that you found our amenities well prepared.We appreciate your feedback regarding the faint renovation scent. As a newly opened property, we’re continuing to fine-tune the guest experience, and your comment helps us ensure everything settles in perfectly.Thank you once again for choosing METT Singapore. We hope to welcome you back for an even more seamless stay soon.Warm regards,The METT Singapore Team

新加坡METT慕庭福邸花园酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Couple） 2025-12-01

Guest（与好友旅游） 2025-12-01

Guest（Solo traveler） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（情侣） 2025-11-01

Guest（情侣） 2025-11-01

Guest（情侣） 2025-11-01

Guest（家庭旅游） 2025-11-01

客户评价由实住客人提供的真实点评